Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Fill out our consultation request or enquiry form on the website
• Contact us via WhatsApp, phone, or email
• Request a quote or design preview
• Communicate with our team during the design and installation process

Information We May Collect Includes:

• Contact information: Name, phone number (including WhatsApp), email address, and location (city/country)
• Project information: Kitchen dimensions, design preferences, budget range, and timeline
• Communication records: WhatsApp messages, emails, and call notes related to your project
• Usage data: General information about how you use our website, collected via analytics tools (such as page views and session duration)

We do not collect payment card numbers, bank account details, or sensitive financial information directly through our website. Payments are handled through secure bank transfer or payment gateway channels communicated separately.

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your consultation requests and enquiries
• Provide you with kitchen design proposals, 3D previews, and quotes
• Coordinate manufacturing and installation of your kitchen
• Send project updates, including photos and progress reports via WhatsApp or email
• Provide after-sales support and warranty service
• Improve our website and services based on general usage patterns

We will not use your contact details to send unsolicited marketing communications. Any promotional messages will only be sent with your consent and will include an easy opt-out option.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service delivery: With our installation teams or logistics partners who need the information to deliver and install your kitchen at your specified location in India
• Your authorised contacts: With your architect, contractor, or family member in India, as directed by you for site coordination purposes
• Legal compliance: Where required by applicable Indian law or a valid legal process

4. Data Storage and Security

Your information is stored securely within our business systems, including email and WhatsApp communications. We take reasonable precautions to protect your information from unauthorised access, use, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purpose for which it was collected (your kitchen project)
• Comply with our warranty obligations (up to 25 years for structural warranty records)
• Meet applicable legal, accounting, or reporting requirements

If you request deletion of your data and have no ongoing project or warranty claim with us, we will remove your personal information from our active records within 30 days of your request.

6. Cookies and Analytics

Our website may use basic analytics tools (such as Google Analytics) to understand how visitors use the site. This involves the use of cookies — small data files stored on your browser — that collect anonymised information such as pages visited and time spent on the site.

You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to use our website or contact us.

We do not use cookies for advertising or to track you across other websites.

7. WhatsApp Communications

Many of our client interactions happen via WhatsApp. When you contact us on WhatsApp (+91 85473 11777), your messages are subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp solely for legitimate business communication related to your kitchen project and will not add you to broadcast lists without your consent.

8. NRI and International Clients

If you are contacting us from outside India (UAE, UK, USA, Canada, Kuwait, Australia, Singapore, or elsewhere), please be aware that your information will be processed and stored in India, where our business is based. By contacting us, you consent to this transfer and processing of your information in India.

9. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your personal information (subject to ongoing project or warranty obligations)
• Opt-out: Opt out of any marketing communications at any time

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the applicable rules thereunder. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Ernakulam, Kerala, India.